Cargo inspection step by step and the report for the insurer

Knowledge base

Cargo inspection step by step and the report for the insurer

When something happens to a load, an orderly assessment and documentation matter, not haste. What the inspection process looks like and what the report contains.

Cargo inspection is an orderly assessment of the state of the goods after an event, for example a trailer breach, a pallet shift or damage. The aim is a sound finding of what happened and whether the goods are fit for further trade, plus a photographic report for the client and insurer. At OTSL we run this process calmly and to fixed steps.

What the process looks like

  • Securing the goods and the place before anything is moved.
  • Inspection and photographic documentation of the state found.
  • Assessing which pallets or batches the problem affects.
  • Conclusions: what is fit to go on, what needs re-packing, what does not.
  • A report for the client and the insurer.
An inspection report is a document describing the state of the goods, the extent of the problem and the conclusions, with photographs. It serves the client for decisions and the insurer for claims handling.

Why documentation matters so much

Without photos and a description of the state found, it is hard to show later what happened and to what extent. Good documentation protects the client interest towards the insurer and lets a decision rest on facts, not guesses. That is why we document before we start correcting anything.

How we work

We run inspection at the Milton Keynes warehouse in the UK, where we have facilities for assessment, re-packing and recovery. We act factually and without sensation, because the aim is a fact-based decision.

See inspection and recovery, inspection after unauthorised people and the fitness assessment.

Frequently asked questions

What does a cargo inspection report contain?
A description of the state of the goods, the extent of the problem and the conclusions, with photographs. It serves the client for decisions and the insurer for claims.
Why do you document the state before repair?
Because without photos and a description of the state found it is hard to show later what happened and to what extent. Documentation protects the client interest towards the insurer.
Where do you run cargo inspection?
At the Milton Keynes warehouse in the UK, which has facilities for assessment, re-packing and recovery. So inspection happens close to the place of the event on the UK market.

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