Handling unusual and non-standard freight in a UK warehouse

Knowledge base

Handling unusual and non-standard freight in a UK warehouse

Have something an ordinary warehouse will not touch: an odd shape, a single oversized item, fragile or mixed goods that need handling by hand? In our Milton Keynes warehouse we take the non-standard loads others turn away. We explain how we approach the things that do not fit the pallet template.

Unusual freight is anything that does not fit a standard pallet: an odd shape, a single oversized item, fragile, mixed or hand-handled goods. In our Milton Keynes warehouse we take such loads in, match the handling and securing to the specific item, rather than forcing it into a template that does not suit it.

The Polish-language version of this article is the reference one. This is an informational translation.

Non-standard freight is a consignment that falls outside the euro pallet or industrial pallet standard: by odd shape, dimension, weight, fragility, or by being a single item that cannot be consolidated with others. It needs individual assessment and often manual handling, which is why many warehouses avoid it. We treat it as a normal part of the work, not an exception.

What we mean by unusual freight

  • Odd shapes: long, narrow, round items, or ones with an uneven base that will not stand stably on a pallet.
  • Single oversized items: one heavy or large piece that cannot be spread into layers or stacked.
  • Fragile goods: brittle, sensitive to pressure, shock or damp, needing soft securing and a place of their own.
  • Mixed loads: batches made of different things with different requirements that no single template handles.
  • Manual handling: things a forklift cannot lift in the standard way and that must be moved, set and secured by hand.

Why others turn it away and we take it

A standard warehouse optimises for the pallet: receipt, put-away on a rack, dispatch. A load that does not fit that rhythm slows the process and demands thought, so it is easier to turn away. We work the other way round: we ask what the item needs and match the handling to it. Sometimes that is a dedicated floor spot instead of a rack, sometimes soft layer pads and hand placement, sometimes bespoke securing for a specific transport. It is work of detail, not of the conveyor. This is where a warehouse that treats each item on its own merits earns its place: the goods that would otherwise sit refused on a ramp keep moving.

How we approach the handling

Load typeWhat we do
Odd shape, unstable basea fitted frame or base, immobilisation, marking of the sides
Single oversized itema dedicated spot, dedicated handling, a lifting plan
Fragile goodssoft securing, separation from heavier pallets, no stacking
Mixed loadsplitting into groups by requirement, separate securing for each

Securing and stacking: when yes, when no

Unusual freight is almost always non-stackable: we do not cover it with another pallet, because it will crush or lean. What may and may not be stacked is covered in the article on pallet stacking and double-stacking. When a load has to be moved onto another unit or repaired after transport, we do it within damaged pallet repair and rebuilding.

Manual handling and safety

Handling unusual items by hand is a raised risk of injury, so we do it in line with the rules. The British Health and Safety Executive (HSE) names manual handling of heavy or awkward loads as a recognised source of back and limb injury. We plan the lift, share the weight, use equipment where the mass demands it, and do not improvise with things that could crush a person.

Where we do it

We handle and process non-standard loads in our Milton Keynes warehouse between London and Birmingham, within our warehousing and cargo handling services. It is one of the value-added services we describe around the value-added services of the Milton Keynes warehouse. We take on what others back away from.

Sources

Have a load an ordinary warehouse will not accept: an odd shape, a single oversized item or something fragile? Describe it in the contact form and we will assess how to handle it and take it in where others turn it away.

Frequently asked questions

What do you count as unusual freight?
We count as unusual any load that does not fit the pallet standard: odd shapes (long, round, with an uneven base), single oversized items, fragile goods sensitive to pressure and shock, mixed loads with different requirements, and things needing manual handling that a forklift cannot lift in the standard way. We assess every such load individually and match the handling method to it.
Why do ordinary warehouses turn away unusual loads?
A standard warehouse optimises for the pallet: receipt, put-away on a rack, dispatch. A load that does not fit that rhythm slows the process and demands individual thought, so it is easier to turn away. We work the other way round: we ask what the item needs and match the handling to it, sometimes a dedicated floor spot, sometimes hand placement with soft securing. It is work of detail, not of the conveyor.
Can unusual freight be stacked?
Unusual freight is almost always non-stackable: we do not cover it with another pallet, because it will crush or lean. Fragile goods, ones with an uneven top or with protruding parts we treat as non-stackable and leave without a top layer. What may and may not be stacked is covered separately in the article on pallet stacking and double-stacking. For unusual items we choose the securing individually.
How do you ensure safety when handling unusual loads by hand?
Handling unusual items by hand is a raised risk of injury, so we do it in line with the rules. The British Health and Safety Executive (HSE) names manual handling of heavy or awkward loads as a recognised source of back and limb injury. We plan the lift, share the weight, use equipment where the mass demands it, and do not improvise with things that could crush a person.

Need transport or customs clearance?

Tell us what you need, a forwarder replies, not an autoresponder. Operations available 24/7.

Ask about transport / customs