Freight forwarding is the organisation and coordination of the whole transport process: from enquiry and quote, through route planning, documents and customs, to oversight of delivery. The forwarder takes responsibility for the details that protect the load, not just sends a truck. At OTSL we run the whole process under one control, from acceptance to delivery.
The process step by step
- Enquiry and quote based on the goods, route and deadline.
- Planning: choice of equipment, route, customs and crossing if needed.
- Documents: invoice, customs declarations, transport document.
- Execution: collection, transport, oversight and status communication.
- Delivery and closing the order, with a report if needed.
Who is responsible for what
In a model where transport, customs and warehousing are in one responsibility, there is no passing the blame between companies. One responsible contact knows the status at every stage and reacts when something changes. That is the difference between coordinating the whole and a patchwork of separate services.
How we work
We work by the principle of control, detail, speed. We have our own customs agencies and warehouse facilities, so we run the whole process ourselves. The operations team is available 24/7.
See services, customs clearance and 24/7 availability.
