UK returns address and returns handling (ReturnHub) is the OTSL service for e-commerce sellers who have no warehouse of their own in the United Kingdom. Your customer sends the parcel to our Milton Keynes warehouse, we receive it, scan it, inspect the goods and carry out your decision: re-dispatch within the UK, repacking, consolidation to Poland with customs clearance, or documented disposal.
What you get
- A British returns address: OTSL warehouse, 36 Clarke Road, Bletchley, Milton Keynes MK1 1LG
- Receipt of single courier parcels and full pallets, the warehouse runs 24/7
- Every shipment scanned at goods-in and assigned to the right seller
- Inspection of the goods and a photo report by e-mail, usually within 1-2 working days of receipt
The decision is always yours
At the start of the cooperation we agree a decision rule for your returns. After the inspection report we carry out one of four routes:
- A. Re-dispatch to a UK customer when the goods are in full resale condition
- B. Repacking and a new label when the packaging suffered but the product did not
- C. Consolidation and a collective transport to Poland with customs clearance, instead of single couriers
- D. Documented disposal when the goods are not fit for further sale
The rule can be simple (consolidate everything once a month) or conditional (goods above an agreed value go back on sale, the rest waits for consolidation). We do not decide for you, we deliver the report and execute the agreed route.
Why OTSL
A return is more than a shelf. We close the whole loop: regular transport between the United Kingdom and Poland and our own customs agencies on both sides, so a consolidated return travels home with complete clearance and no third contractor to find. The Milton Keynes warehouse handles food products to a food-safe standard, with a 10/10 hygiene inspection score, so returns of food and sensitive goods do not sit next to random cargo.
Who it is for
- Online stores from Poland and the EU selling into the United Kingdom
- Marketplace sellers who need a local UK returns address
- Brands that want to recover value from returns instead of refunding blind
Pricing
Pricing is individual, because the cost depends on the number of parcels, the scope of inspection, repacking, storage time and consolidation frequency. Describe your sales channel and returns volume in the contact form and we will come back with a concrete proposal.
