Amazon operates a fulfilment centre in the Dublin area, and a delivery there looks just like one in the United Kingdom: you book a slot in Carrier Central, the driver needs the appointment number and the pallets must meet Amazon's requirements on pallet type, height, wrapping and labels. There is one difference, and it is fundamental: Ireland is in the EU, so goods from Poland arriving by direct ferry need no customs clearance and no GMR. The current site code and delivery address are checked in Seller Central, because Amazon changes them without notice.
How does a delivery to Amazon in Ireland differ from Amazon UK?
Goods from Poland going to an Amazon site in England are an import: they need GB import clearance, an importer with a British EORI (Economic Operators Registration and Identification), a GMR in GVMS and UK VAT accounting. None of that arises for the Irish site if the truck takes a direct ferry from Cherbourg, Dunkirk or Zeebrugge. Union goods travel on a CMR (the Convention on the contract for international carriage of goods by road) and an invoice like to any consignee in the EU, and the seller accounts for an intra-Community supply under the normal VAT rules.
Everything except customs stays the same. Amazon runs one receiving standard across Europe: a slot booked before delivery, the appointment number on the documents, pallet and carton counts matching the booking, a label on every unit, pallets with no overhang. A driver who misses the slot or brings a non-compliant pallet is turned away in Dublin exactly as in Milton Keynes.
What does the landbridge through Great Britain change?
If goods for Amazon in Ireland travel through GB, they cross a third country. They do not become an import into the United Kingdom, but they must move under a T2 transit with an MRN, with a GMR to enter GB and a PBN before the Holyhead to Dublin ferry. The consignee at Amazon sees none of this, but without those documents the driver does not board and the delivery slot is lost. On the landbridge we therefore plan the slot with a margin for both ferries and a possible check in the port.
The second effect concerns plan B. OTSL has no warehouse of its own in Ireland, so a rejected delivery (missed slot, non-compliant pallet, missing appointment number) means the goods have to wait somewhere for a new slot. On the landbridge the natural buffer is the OTSL warehouse in Milton Keynes, but returning there means another transit and another ferry. Plan B is therefore agreed before departure, not at the warehouse gate.
Delivering to Amazon in Ireland step by step
- Check the site code and address in Seller Central. The seller reads the warehouse code and delivery address from the shipment plan; never copy them from old orders, because Amazon redirects deliveries between sites.
- Prepare the pallets in Poland. OTSL builds and labels the pallets in Kielce or Legnica to Amazon's requirements: pallet type, maximum height, stretch wrap, FBA labels on the cartons and a pallet label visible from outside.
- Book a slot in Carrier Central. The carrier books an appointment for the specific site, stating pallet and carton counts and the shipment IDs from the shipment plan. The appointment number goes on the driver's documents.
- Choose the route and the documents. Direct ferry: CMR, invoice, packing list, appointment number. Landbridge: additionally a T2 transit with an MRN, a GMR for GB and a PBN for Ireland.
- Deliver within the slot. The driver reports with the appointment number before the booked time; the documents must match the booking on pallet and carton counts.
- Secure proof of delivery. The signed POD and the status in Seller Central close the order; for quantity discrepancies the seller raises the claim with the shipment ID.
Definitions
- Seller Central: Amazon's seller portal, where the shipment plan with site code, address and labels is created.
- Carrier Central: Amazon's appointment system for carriers, where a delivery slot at a specific warehouse is booked.
- FBA (Fulfilment by Amazon): the model in which Amazon stores and ships the seller's goods; deliveries to an FBA site must carry labels generated in the shipment plan.
- GMR (Goods Movement Reference): the reference from the British GVMS (Goods Vehicle Movement Service) required for a laden vehicle to enter GB; it does not arise on a direct ferry to Ireland.
- PBN (Pre-Boarding Notification): the notification in the Irish Revenue service before a ferry from GB to Ireland, gathering the MRNs of the declarations for the goods on the vehicle.
- T2: transit of Union goods through a third country; on the landbridge it preserves the Union status of goods bound for Dublin.
Checklist before an Amazon delivery in Ireland
- Site code and delivery address taken from the current shipment plan in Seller Central.
- Carrier Central appointment number on the CMR and in the driver's documents.
- Pallets compliant with Amazon's requirements: type, height, wrapping, carton and pallet labels.
- Pallet and carton counts identical in the shipment plan, the slot booking and the CMR.
- Route settled: direct ferry (no customs documents) or landbridge (T2, GMR, PBN).
- Plan B for a rejected delivery: where the goods wait and who books the new slot.
Does "no customs" apply to every Amazon delivery in Ireland?
No customs applies to Union goods from Poland delivered to Ireland, by direct ferry or under transit through GB. It does not apply to goods that were earlier cleared for export or come from a warehouse outside the EU, for example from Amazon in England: a delivery to Dublin is then an import into the EU with a customs declaration and Irish import VAT, and the importer must be named before departure. The rule therefore depends on the status of the goods and where they set off from, not on Amazon being the consignee. The pallet and appointment requirements apply regardless of that distinction.
The OTSL role
OTSL prepares pallets to Amazon's requirements in Kielce or Legnica, books the slot in Carrier Central, matches route and documents, and on the landbridge runs the transit, GMR and PBN; details are on the Amazon FBA deliveries service page. How slot booking works is described in Carrier Central: how delivery slot booking works, and the pallet rules in Amazon pallet requirements; both apply equally to the Irish site. The lane overview is on the transport to Ireland page.
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