Has your forwarder let you down? Urgent transport when time matters

Knowledge base

Has your forwarder let you down? Urgent transport when time matters

The carrier did not show up, the goods are stuck and the deadline is closing in? We step in where others failed, with urgent transport and customs across Europe.

If a carrier did not keep to the agreement and you have goods to collect and a deadline on your back, we arrange urgent, dedicated transport, often the same day. We work under time pressure, match the vehicle to the load and run customs across Europe, remotely too, so nothing gets stuck at the border.

When people call us

  • The carrier did not show up or abandoned the job midway.
  • The goods are stuck at the border or in clearance and block the delivery.
  • A sudden, urgent load has appeared with a hard deadline.
  • The transport has to be taken over and run to the end under control.

What we do right away

  • We match an available vehicle to the load and the deadline, with two drivers if needed.
  • We run customs across Europe, including remotely, of various kinds and on various routes.
  • We watch the documents and statuses so the goods do not stand still.
  • We keep you posted, because on urgent jobs every hour counts.

On time-critical deliveries every minute turns into cost, sometimes a production stoppage. So we do not leave you with the problem, we take it over and see it through. We treat the client goods as our own.

See a time-critical delivery, customs clearance and contact.

Frequently asked questions

How quickly can a replacement vehicle be arranged when the carrier has not shown up?
Often the same day. We match an available vehicle to the load and the deadline, with two drivers if needed to make up the lost hours. We need specifics: what is travelling, from where to where, what the hard deadline is and which documents already exist. The sooner we get them, the sooner the vehicle leaves to collect the goods.
What should I do when my goods are stuck in customs at the border?
Hand the case to us together with the documents. We run customs clearances across Europe, of various types and directions, including remotely, so we do not have to stand at the crossing to move a declaration. We check what is missing, complete the paperwork and watch the statuses until the goods are released, keeping you informed of what is happening.
Can a transport that is already under way be handed over to another company?
It can. We take over jobs abandoned mid-run: we establish where the goods physically are and which documents travel with them, arrange a vehicle and carry the haul through to the end under control. On urgent jobs every hour counts, so we keep you informed and do not leave you alone with a problem somebody else created.

Need transport or customs clearance?

Tell us what you need, a forwarder replies, not an autoresponder. Operations available 24/7.