Emergency transport takeover at OTSL is the rescue option when a carrier fails to show up, a forwarder lets you down or a load gets stuck en route. We provide a replacement vehicle, take over the documents and customs clearance, and move the most urgent goods by express van. The duty desk runs around the clock, because in these situations every hour counts.
When clients call us
- The truck never arrived for loading and the carrier stopped answering the phone
- The forwarder announced at the last minute that the job will not happen
- The vehicle is stuck en route: breakdown, inspection, border or ferry terminal
- The consignee threatens a contractual penalty for a missed delivery window
What we do
- We provide a replacement vehicle from our own fleet or a vetted network
- We re-couple the trailer when the tractor unit has failed
- We take over the transport documents and run the customs clearance
- We send the most urgent part of the goods by a separate express van
Why 24/7 matters
Transports do not break down during office hours. The longer a load stands still, the closer you get to a stopped production line, a lost warehouse slot and a wasted ferry booking. That is why the call is answered by a forwarder who makes decisions on the spot, not by a call centre.
The first hour of cooperation
- You describe the situation: what is stuck, where, and by when it must arrive
- We confirm an available vehicle and a realistic arrival time
- We agree the documents, the clearance and the cargo handover
- From that moment you have a single source of information until delivery
